Refund policy
At MeowHaus Designs, customer satisfaction is important to us. If you are not completely satisfied with your order, we offer a simple and customer-focused return process.
Return Eligibility
- Returns are accepted within 15 days of delivery.
- To qualify for a return, items must be returned in their original condition.
Return Process
To request a return, customers should contact us by email with their order details and the reason for the return.
Once the request is reviewed, return instructions will be provided.
Email: meowhausdesigns@gmail.com
Exchanges
Exchanges may be available after the original item has been returned and reviewed.
Customers requesting an exchange must first send back the original merchandise before a replacement item can be processed.
Once the returned item is received and approved, replacement orders are processed following our standard order processing timelines.
Return Shipping
Return shipping responsibility may vary depending on the return situation and order type.
Refunds
Refunds are processed after the returned merchandise has been received and inspected.
Approved refunds may be issued back to the original payment method, where applicable.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible so we can review and assist with the issue.
Non-Returnable Conditions
Returns may not be accepted if:
- Items are not returned in their original condition.
- Return requests are submitted after the eligible return period.
Need Assistance?
For return, refund, or exchange-related questions, please contact:
Email: meowhausdesigns@gmail.com
Business Hours: 9:00 AM – 9:00 PM, 7 Days a Week